Long Close Sees Net Promoter Score Soar in Voice of Parent

Long Close School has seen its Net Promoter Score (NPS) increase by an impressive 23 points in its annual Voice of the Parent (VOP) survey. The NPS is used by the School’s Senior Leadership Team as a primary measure of parent advocacy towards the School, and the results in this year’s VOP indicate improvements across all four areas measured by the survey:


Area of survey 2019/2020 2020/2021
Leadership & Culture 8.2 8.5
Teaching and Learning 7.6 8.4
Operations 6.9 8.5
Communications 8.0 8.2

41.7% of parents who completed the survey scored the School as 9 or 10 out of 10. Areas that have received the highest level of improvement compared to last year include pupils’ learnings needs being met; accessibility of Leadership Team and teachers; recognition that school is a healthy and safe environment, and the school enables children to develop skills for the future.

One of the most prevalent comments related to the happiness of Long Close children. Parents described how the School’s caring, nurturing environment made the children feel happy and self-assured, enabling them to make the most outstanding progress in all areas. Parents also acknowledged the vital role our teachers play in the lives of children, helping them to feel happy and cared for at school.

Here are some of the lovely comments we have received:

“Pastoral care for the children is brilliant at Long Close.”

“Excellent passionate teachers who know how to get the best out of each child.”

“My son is thriving and happy, which is what every parent wants.”

“The school provides a safe and nurturing environment for pupils. They feel happy and content.”

“My children are happy and achieving their full potential.”

“The teachers are very compassionate and create a warm welcoming environment for the children to flourish.”


Online Learning

 Despite the challenges of recreating the school community and pupil experience remotely, the survey showed that parents believe the school has adapted effectively to meet the ever-changing circumstances. Parents commented about the excellent timing of the School’s personal digital device rollout to Years 3 and above, which took place at the end of the Autumn Term.

Here are some of the comments:

“During this second phase of the Lockdown, I feel that the teaching has been really good. There are clear timetables and expectations are clear. Providing individual laptops to students has also helped.”

“I am happy Long Close has provided a Laptop which can only be used for learning purposes.”

“The Long Close School team has responded very well to the government’s decisions within a short turnaround time.  Teachers showed high adaptability skills when they had to switch to online learning and on top of that, made sure that the students cope well throughout the period.”

“The online teaching has been outstanding.”

The School’s continual adherence to the Department for Education’s guidance has given parents the assurance that the health, safety and wellbeing of pupils and staff has remained paramount throughout the pandemic. This was reinforced in some of the comments.

 “Well done to the prompt responses to government guidance by the LCS leadership team. We understand it hasn’t been easy and really appreciate the efforts undertaken.”

“The school regularly communicates about the changes it is making. I feel safe sending my child to school because of the arrangements.”

Individualised Learning

Long Close School’s individualised approach to learning remains key to families with parents commenting how the small classes, coupled with nurturing positive relationships between teachers and pupils, meets the individual needs of each pupil.

“The attention given each individual child is great.”

 “Great teaching standard. Dedication of staff to ensure pupils are having their needs met.”

 All of the comments will be used by the school to help formulate its strategic direction over the next 12 months.

For more information about Long Close School, please email admissions@longcloseschool.co.uk.

01753 520095